Privacy Policy

Who We Are

BookMyTime.Co is operated by Techs4U, an Australian technology company. This Privacy Policy explains how we handle personal information collected through the BookMyTime.Co booking platform, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you book an appointment, you are interacting with a business that uses BookMyTime.Co to manage their bookings. That business is responsible for how your data is used. Techs4U provides the platform technology on their behalf.

What Information We Collect

When you use a business's BookMyTime.Co booking page, we may collect the following personal information:

• First and last name – to identify your appointment
• Email address – to send you a booking confirmation
• Phone number – to send appointment reminders (where applicable)
• Appointment details – the service, date, and time you selected
• Notes – any additional information you choose to provide about your appointment

We do not collect payment information, identity documents, or sensitive personal information through the booking form.

Why We Collect Your Information

We collect your personal information for the following purposes:

• We use your email address to send you a booking confirmation. This confirms that your appointment has been received.
• We use your phone number to send appointment reminders. Where the business has enabled SMS reminders, you may receive a reminder before your appointment.
• We use your name to personalise communications and to help the business identify your booking.
• We use your appointment details to help the business manage their schedule.

We only collect information that is reasonably necessary for these purposes. You will not be required to provide more information than is necessary to make a booking.

What We Do Not Do With Your Data

• We do not sell your personal information to third parties, advertisers, or data brokers — ever.
• We do not use your data for unrelated marketing without your explicit consent.
• We do not share your information with other businesses or individuals except as described below.

Who We May Share Your Information With

We may share your personal information only in limited circumstances:

• The business you are booking with – they can view your name, contact details, and appointment details to manage your booking.
• Email delivery services – we use third-party email providers to send confirmation emails. These providers process your email address on our behalf and are bound by confidentiality obligations.
• SMS services – where SMS reminders are enabled, your phone number is processed by our SMS gateway provider (Twilio Inc. for United States numbers; ClickSend Pty Ltd for numbers in other regions) solely to deliver the message.
• Law enforcement or legal obligations – we may disclose information if required by law, court order, or government authority.

SMS / Mobile Information

This section explains how BookMyTime.Co handles mobile phone numbers and SMS (text) messages, including the specific disclosures required by U.S. mobile carriers and The Campaign Registry (TCR) for Application-to-Person (A2P) 10DLC messaging.

When and why you may receive SMS messages

When you provide your mobile phone number through the BookMyTime.Co booking form (or when a business owner provides their number during account setup), you may receive transactional SMS messages relating to your booking or account. Message types include:

• Booking confirmations — sent when you successfully book an appointment.
• Appointment reminders — sent before your appointment where the business has enabled SMS reminders.
• Booking alerts to business owners — sent to the business owner when a new booking is made, if the owner has enabled and verified SMS notifications.
• One-time passcodes (OTP) — sent to verify a business owner's SMS notification number during account setup.

We do not send marketing, promotional, or third-party advertising SMS messages.

Message frequency, rates, and carrier notices

Message frequency varies based on your booking activity and the business's reminder settings. Msg & data rates may apply in accordance with your mobile carrier's plan. Carriers (including the carriers identified below) are not liable for delayed or undelivered messages.

How to stop or get help (STOP / HELP)

• Opt out: Reply STOP to any SMS message at any time to unsubscribe from further SMS messages from that number. You may also reply END, CANCEL, QUIT, UNSUBSCRIBE, OPTOUT, REVOKE or STOPALL.
• Get help: Reply HELP or INFO to any SMS message to receive assistance, or email [email protected].
• Re-subscribe: Reply START to resubscribe after opting out.

No sale or sharing of mobile information for marketing (required TCR disclosure)

Phone numbers collected through the BookMyTime.Co booking form are used solely to deliver the appointment-related SMS messages described above. Our SMS gateway providers (Twilio Inc. for U.S. numbers; ClickSend Pty Ltd for numbers in other regions) act as processors on our behalf and are contractually bound to use the data only to deliver the message.

Consent is not a condition of any service

Consent to receive SMS messages is not a condition of booking an appointment or using the BookMyTime.Co platform. If you do not wish to receive SMS messages, you may decline to provide your phone number (where optional), reply STOP at any time, or ask the business to remove your phone number from their customer records.

How business owners consent to SMS notifications

Business owners who wish to receive SMS alerts about new bookings must (1) enter their mobile number in Dashboard → Settings → Notifications & SMS Settings, (2) receive a one-time passcode (OTP) by SMS, and (3) enter the OTP to verify the number. SMS notifications to the business owner are only enabled after successful OTP verification. Business owners can disable SMS notifications at any time by un-ticking the SMS notification option in their settings.

How We Store Your Information

Your personal information is stored securely on servers located in Australia or in countries with comparable data protection standards. We use industry-standard security measures including encryption, secure access controls, and regular security reviews to protect your data.

All data is stored and processed in UTC (Coordinated Universal Time) at the system level to ensure accuracy across time zones as BookMyTime.Co serves businesses in multiple countries.

We retain appointment records for as long as the business requires them for their operations, or as required by law. When a business deletes a customer's personal information at your request, your records are anonymised — the appointment history may be retained for business reporting purposes but no personally identifiable information will remain.

Google Account Integration & Google User Data

BookMyTime.Co offers an optional Google Calendar integration that allows business owners to sync customer bookings to their own Google Calendar. This section describes how we handle information obtained from Google APIs when a business owner chooses to connect their Google account.

What Google user data we access

When a business owner connects their Google account, we request the following Google OAuth scopes:

• https://www.googleapis.com/auth/calendar.events — to create appointment events on the owner's primary Google Calendar when a customer books through BookMyTime.Co.
• https://www.googleapis.com/auth/userinfo.email — to identify which Google account has been connected and display it in the user's BookMyTime settings.

How we use Google user data

• We write appointment events to the business owner's primary Google Calendar. Each event contains the customer's name, the service booked, and the appointment time.
• We store the connected Google account email address so the user can see which account is linked.
• That is the complete scope of our use. We do not use Google data for any other purpose.

What we do NOT do with Google user data

• We do not read the user's existing calendar events.
• We do not modify or delete calendar events we did not create.
• We do not share, sell, or transfer Google user data to third parties, data brokers, advertisers, or any external party.
• We do not use Google user data for advertising, audience building, or any form of AI/ML model training.
• We do not use Google user data to determine creditworthiness or for lending purposes.

How we store and protect Google tokens

OAuth access tokens and refresh tokens issued by Google are stored in our database on servers located in Australia, and are used solely to write appointment events on the user's behalf. Tokens are not transmitted to any third party.

How to disconnect and request deletion

You may disconnect your Google account from BookMyTime.Co at any time via Settings → Integrations → Disconnect Google Calendar. When you disconnect:

• We delete your Google access token and refresh token from our database.
• We revoke the tokens at Google via the OAuth revoke endpoint (https://oauth2.googleapis.com/revoke), so the tokens are invalidated at Google's end as well.
• Events that were previously created in your Google Calendar remain under your control — we do not attempt to delete them.

You can also revoke our access directly at any time from your Google Account at https://myaccount.google.com/permissions.

Google API Services User Data Policy & Limited Use

BookMyTime.Co's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

• Right of access: You may request access to the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or out-of-date information.
• Right to deletion: You may request that the business delete your personal information. We provide businesses using BookMyTime.Co with a tool to fulfil deletion requests in compliance with the Privacy Act.
• Right to complain: If you believe your privacy rights have been breached, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies & Tracking

The BookMyTime.Co booking page may use essential cookies to maintain your session while you complete a booking (e.g., remembering which service you selected). We do not use advertising cookies or third-party tracking tools on the customer booking form.

Cross-Border Data Transfers

BookMyTime.Co is designed to serve businesses across multiple countries. Your data may be processed by service providers located outside Australia (e.g., email and SMS providers). We take steps to ensure that any overseas recipients handle your information in a way consistent with Australian privacy law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

• Email: [email protected]
• Website: www.techs4u.com.au

If your complaint or concern is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.